Corporate information
Mission
Provide the best comprehensive collection service, as part of the after-sales service of companies that grant loans to their clients, using an effective and efficient methodology, online technology with the creditor, highly qualified and experienced personnel, under rigorous commercial ethical standards and of economic results.
Vision
To continue being a leading collection organization in Venezuela and Latin America, with highly trained and motivated personnel to achieve, which allows its clients to focus on their business or main activity (core business), thus improving their competitiveness in the market. Fidélitas will continue to be the most cost-efficient provider in the market based on: handling high volumes, operational efficiency through a high level of automation, standardization of processes and constant reinvestment in technology.
goals
Maintain the collections of current accounts of our clients at their optimal level, in such a way as to guarantee them the cash flow necessary for their operations.
Increase liquidity and reduce the financial cost of our clients.
Support our clients in expanding their client portfolio.
Provide consulting services in the collection area.
To have clients who are committed to their Accounts Receivable portfolio and to Fidélitas during the course of our management.
Maintain competitive prices vs. the cost structure of our clients and other suppliers.
Offer the highest operational efficiency through a high level of automation and standardization of processes.
Eliminate the costs associated with managing collections that do not add value.
Maintain a high capital solvency.
Constantly reinvest in cutting-edge technology and in updating the installed technology base.
Have the best Human Resource to achieve business objectives.
Ensure the best coverage in Venezuela and Colombia.
Guarantee the proportional growth of the Corporation, by virtue of the demand for our service and the satisfaction of our clients.
Trajectory
The company that today has 18 branches throughout the Venezuelan territory, and 8 agencies in Colombia; and with an average collections of US $ 400 million, it owes its origins to the trajectory of its founder, who spent 25 years in important positions in Venezuelan banking.
His visionary mentality made in 1993, during a stay in the United States, he perceived the existence of two trends in the world of collections: Outsourcing and Consulting. Based on the above and knowing the need for financial institutions, and any company that grants credit, to have a supplier that mixes these two trends, it began operations in 1994, with a company that preceded Fidélitas.
In 1998, with a multidisciplinary team and reorienting operations, Fidélitas began to provide its services to clients that still continue in its extensive portfolio.
From that moment on, Fidélitas has experienced significant growth that has led it to currently have 18 branches, and 153 people in Venezuelan territory; jointly, 8 Agencies and 75 specialists in Colombia.