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Successful cases
Mass Consumption Sector
Situation found Model Case:
Days Sales Outstanding (DSO) outside the policy required by the Corporation on a global scale, given the high profile of its clientele.
Fleet of carriers dedicated to collecting, which delayed the delivery of merchandise to customers and increased the merchandise's exposure to unnecessary risks.
Indicators of Services and Customer satisfaction, below the required standards.
Clients applying the discount for prompt payment improperly.
Proposed solution
Delegation of the management of 100% of the portfolio nationwide in order to motivate the Corporation's clients to pay before the expiration date. Fidélitas reported the advantages of taking advantage of discounts for prompt payment.
To guarantee the attention of the Key Accounts, Fidélitas opened a branch dedicated to the exclusive attention of the Corporation's clients.
Personalized customer service together with the sales force to improve customer satisfaction.
Educating customers to take advantage of early payment discounts and their financial benefits.
Benefits
Substantial 50% reduction in Days Sales Outstanding (DSO) during the first year of management.
Reduction of the Past Due (Bs. Due) to minimum levels (2%).
Freeing up the time of the carriers and their fleet of trucks to be able to deliver the goods faster and achieve "Just on time".
Reduction of the impact of depreciation of the bolivar since the balance of accounts receivable is the desired one.
Timely application of tax credits for VAT that customers retain.
Credit quotas always free to sell more because by applying the payments the same day, the Sales Representative can always sell to his client in the scheduled visit.
Manufacturing and Commerce Sector
Situation found Model Case
Days Sales Outstanding (DSO) outside the policy required by the Corporation on a global scale.
Sales Representatives dedicated 50% of their time to collection tasks given the high profile of their clientele.
Clients withholding payments due to the lack of physical credit notes and the explanation of their content.
Dispatches withheld due to lack of timely application of payments and ignorance of the status of each of the clients.
Proposed solution
Delegation of the management of 100% of the portfolio nationwide in order to motivate the Corporation's clients to pay before the expiration date. Fidélitas reported the advantages of taking advantage of discounts for prompt payment.
Delegation to Fidélitas of the handling, approval and printing of the physicals of the Credit Notes for discounts, promotions and merchandise returns.
To guarantee the attention of the Key Accounts, Fidélitas channeled the cases in its branch specialized in top clients.
Benefits
Substantial 11% reduction in Days Sales Outstanding (DSO) during the first 30 days of management.
Reduction of the Past Due (Bs. Due) to minimum levels.
Liberation of the Sales Representative's time of up to 50% that is currently being dedicated to collections, accompanied by a representative increase in sales.
Reduction of the impact of depreciation of the bolivar since the balance of accounts receivable is the desired one.
Timely application of tax credits for VAT that customers retain.
Credit quotas always free to sell more because by applying the payments the same day, the Sales Representative can always sell to his client in the scheduled visit.
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